Last update:
November 9, 2023
Manage returns¶
Managing returns includes:
Create return¶
To create a return for a particular order:
- In the main menu, click Orders.
- In the next Customer orders blade select the required order.
- In the Edit order details and related documents blade, click Create return.
- In the new blade, check the items that require a return. Enter the return reason, if necessary.
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Click Make return.
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In the Return blade, fill in the following fields:
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Сlick Save in the toolbar to save the changes.
The return has been created.
Process return¶
To process the returns:
- In the main menu, click Orders.
- In the next Customer orders blade select the required order.
- In the Edit order details and related documents blade, click on the Returns widget.
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In the next blade, select the required return from the list.
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In the Return blade, change the return status and enter your resolution.
- Click Save in the toolbar to save the changes.
The modifications have been saved.